Overview

uWork app is created to help self-employed individuals and small companies in general construction, home remodeling, landscape service, and different kinds of repair businesses who are currently using paper and spreadsheets to keep track of their customers, projects, jobs, job materials, overhead expenses, and other documents, that are needed to be maintained on daily bases. uWork app also keeps track of project start and end dates, contracted amounts, payments made to workers and sub-contractors, as well as that allows users to keep track of individual customer payments during the project lifecycle.

I owned research, user testing, designed wireframes, hi-fidelity screens and prototype. I collaborated with CEO and team of engineers.

Problem

Keeping track of multiple jobs and purchasing materials by many workers for many clients is overwhelming. Checks are getting lost, and workers forget important information after some time.

Storyboard

This app has two users, Business Owner and Worker with limited access. So here are to storyboards for this application.

Solution

Create an easy self explanatory app that non tech-savvy users can easily use it without work distraction. uWork App allows to use it fully by business owner and give a limited access to workers so they can complete their part.

Research and Discovery

The main discovery from interviewing workers and business owners are:

• Workers tend to lose receipts from materials purchases due to the high volume of work and quantity of materials in their working cars
• Clients make few payments throughout the project length, and business owners need to track how much money they were paid and if there is any amount left that needs to be paid
• It’s hard for small business owners to keep track of all clients and workers for multiple projects

Personas

To better shape our solution, we identified two archetypes to help us understand our target user and how we target their pain-points.

Ideation

To start with we had three quite similar pages: Customer, Workesr, and Projects.

The main idea is to show three things: the picture, the title, which is either the name of the person or the project, and a summary concerning either the person or the project.

When we put everything we had together, we had to make some adjustments to the pages. The Worker page became slightly different from the Customer page.

The Project page changed the most for reasons such as:

• picture of the project is required to be slightly bigger so the user can recognize it
• the combination and length of the information were much different from other pages
• projects have different statuses such as “planned”, “in progress”, “complete’, etc. Our users need to be able to sort it right away to make their search easier.

Photo feature

Pictures may be taken along the way and stored in the app, where they will be attached to individual phases of the Project. The app uses Artificial Intelligence to empower the user to find any Picture on a particular subject in no time.

Prototype. Projects page

Next Steps

Gather feedback from real users after product is launched and improve product based on that feedback. Continue to find ways to empower users and increase their motivation.